HAVE A QUESTION?
Browse our frequently asked questions to find an answer you may be looking for.
If you do not see your question answered, please feel free to email us at email@example.com (Just a friendly reminder that all email inquiries will be answered between 24-48 hours during our business hours).
+ WHAT EXACTLY DO YOU DO?
The Idea Girl Design Studio crafts dynamic visual solutions for women-owned startups and female entrepreneurs. Our goal is to empower confident women to launch iconic businesses that generate revenue and leverage meaningful connections with their target audience.
+ WHAT ARE YOUR STUDIO HOURS?
The studio is open Monday-Thursday from 10-7pm, and Friday from 9am-3pm. We are closed on weekends and major US holidays. Just a friendly reminder that all inquiries will be answered between 24-48 hours during our business hours.
+ I'M INTERESTED IN WORKING WITH YOU, HOW DO I GET STARTED ON MY DESIGN PROJECT?
STEP 1: The first step is to fill out the project inquiry form with all of your details [here] and schedule the most convenient time for your Free 20 Minute Creative Clarity Chat.
STEP 2: Once we chat it up over the phone, I will proceed by sending you a proposal which includes the project scope and pricing.
STEP 3: If you choose to collab with us, we will send you over a contract and invoice for a 30% deposit of the project total to secure your project slot on our design queue (the waiting list for all projects) and pick coordinating dates to launch by your deadline.
STEP 4: Yay you're locked and secure! You will receive our Client Welcome Kit and be prompted to book your onboarding meeting to kick-off the Pre-Design Phase. During this time you will complete the necessary homework needed to make your dreams a reality such as filling out questionnaires and organizing your content.
STEP 5: Just like that, your start date is here! Your 2nd payment of 35% is due before we get started. We have all of your photos and content ready to get straight into design mode! The Idea Girl Design Team will perform weekly check-ins to update you on your project status.
STEP 6: Woot, woot! You are ready, set, and launched! It's time to break out the champagne and toast over your new project. Your 3rd payment of 35% is due on your project end date. Once the invoice has been settled we will send on over all of your files and/or transfer over web ownership.
STEP 7: Although we've parted ways (I'll be cheering you on forever), you will have to complete your 1-on-1 Client Offboarding where I will train you on how to access your design files and manage your brand and/or website.
+ WHAT ARE YOUR PAYMENT TERMS?
Your project total will be split up into three different invoices that must be paid in order for your project to progress. A 30% deposit is required to secure your spot on the design queue (waiting list). On the project start date you will make another payment of 35% and pay the remaining 35% on the end date.
1ST PAYMENT: 30% deposit to secure your slot.
2ND PAYMENT: 35% is due on your start date.
FINAL PAYMENT: 35% is due on your project end date.
Your final payment is due on the agreed upon end date of your project by 12pm EST. Late payments will result in an additional 5% weekly incur fee. All final files and website will not be released until the remaining balance is paid in full. Failure to pay 25% balance within 2 weeks of end date will result in temporary site suspension + $50 restoration fee. Full site termination will be implemented if the invoice is not paid within 30 days.
*Because we love what we do and put in major work for each project, all deposits are non-refundable.
+ WHAT ARE THE COST OF YOUR SERVICES? CAN YOU GIVE ME AN ESTIMATE?
Design costs are reflected by the amount of time, care, customization, amount of brand assets, and personal attention your project deserves. Every project is unique, therefore we will analyze the measures from the get-go.
+ WHAT ARE YOUR PREFERRED METHODS OF PAYMENT?
The Design Studio accepts Paypal and electronic payment for all services. Unfortunately we do not accept E-Check at this time.
+ IS THERE A CANCELLATION FEE?
For any reason you would like to discontinue working with The Idea Girl Design Studio at any time during the remainder of the project, your 50% deposit will serve as the cancellation fee in addition to a pro-rated fee for the assets created up until the time of cancellation. Once notification of cancellation is submitted with at least 7 days notice, all design work will cease immediately. Please note that The Design Studio has the right to terminate any contract in the instance that the client is uncooperative to the studio’s standards and policies.
+ WHEN WILL MY PROJECT START AND WHEN IS THE TURNAROUND TIME?
Your project will start on the the date listed in the contract. Before the start date, the Pre-Design phase takes place. The turnaround is 2-4 weeks for most web design, brand identity, and print/packaging projects. For more intense projects turnaround time can vary from 5-8 weeks. Being that we've built our foundation in the Pre-Design phase, the actual project launch will be easy-breezy since we've nailed our inspiration and concepts prior.
+ WHAT EXACTLY IS THE PRE-DESIGN PHASE?
Your project begins the moment your slot is booked starting with the Pre-Design phase. During this time wou will complete a series of homework assignments and gatherup the content needed to design your brand collateral, website, etc.
+ DO I NEED NEED TO HAVE MY PHOTOS, COPY, AND REQUESTED CONTENT TOGETHER BEFORE THE START DATE?
YES! For any project that requires the use of images, videos, and/or copy (only if you have not opted to use our copywriting services) for print, packaging, web and e-commerce design, we must have your content 2 weeks prior to the project start date. Unfortunately if your content is not received at least 72 hours prior to beginning your design launch, your project can possibly be terminated. For any reason, the project is delayed because of failure to provide assignments, videos, photos, written copy, product descriptions, pricing, late/uncoordinated feedback from Client/team members OR requested content and additional time is needed to complete the project, the Client is required to pay an additional fee of $150 per day until the project has been completed.
+ WHAT ARE THE REQUIREMENTS FOR SENDING DIMENSIONS FOR PRODUCT, PACKAGE, AND PRINT DESIGN SERVICES?
You give us the dimensions and we create the template for you! All of your files will be print ready with provided mockups and/or dielines for all of your product, packaging, and product design projects that you can send to your manufacturer with ease (Unfortunately we do not do manufacturer sourcing for your product and packaging design). We love creating pretty packaging that stops you right in your tracks, however this does come with a little groundwork that we need your collaboration on. In order to design your print (stationery, labels, tags, etc), product (makeup, skincare, cosmetics, etc) or packaging (tape, mailers, shipping boxes, etc), it is required that you provide the manufacturers dimensions for the printing requirements or dielines for each product, print, or packaging design template. If the requested content is not received 24 hours prior to the project start date, the project will have to be be rescheduled at a different time slot according to the studio's availability. In the instance the project goes over the contracted end date, a $150 daily fee will be charged until the project has been completed.
+ DO YOU OFFER PRINTING SERVICES?
Absolutely! Just let us know during your project what you want us to get printed for you, and we will take care of the rest for an additional fee depending upon the quantity of assets required to be printed.
+ HOW MANY REVISIONS DO I GET?
All projects come with two free revisions for all logos, sublogos, concept boards, prints, products, and package designs. We kindly request feedback in a timely fashion to make the magic happen! Once you receive your drafts or any design work at the EOD, you have until 9AM the next business day to submit your revisions and suggestions before we move forward. After your free revisions, each revision will be an hourly fee of $75. If you choose to change the entire logo concept after the two free revisions, you are to pay an additional fee for your primary logo (text-based logos are subject to an additional $150 and custom designs/illustrations will vary depending on the complexity of the design).
+ WHAT PLATFORM WILL YOU USE TO BUILD MY SITE?
For blogs, portfolios, and most websites we will utilize Squarespace to make it super easy for you to manage your content. For e-commerce stores, clients have the option to utilize Shopify or Squarespace. If you're interested in another platform please let us know!
+ FOR MY E-COMMERCE STORE WILL YOU BE UPLOADING MY INVENTORY?
The Idea Girl uploads up to 11 items for e-commerce designs free of charge! For a heavier inventory please contact me directly for rates.
+ ARE YOU A WEB DEVELOPER?
Sorry babe, I’m a web designer and I strictly style websites...for now...(I'm actually studying to be a developer, yay!). I do not provide any HTML coding for special features on your Shopify site but I have limited coding knowledge for Squarespace and can make subtle, but awesome customizations.
+ WHO IS RESPONSIBLE FOR DOMAIN AND WEBHOSTING FEES?
The Idea Girl Design Studio will design all websites through our company accounts on Shopify or Squarespace and you will be able to monitor the project’s progression as an admin. You will then be in charge for selecting your site plan and all webhosting + domain fees. We can most certainly go over the plan that makes the most sense for you.
+ DO YOU DO JUST ONE LOGO OR SMALLER PROJECTS LIKE SNAPCHAT FILTERS OR NEWSLETTERS?
Unfortunately due to the nature of our business and workflow we no longer accept smaller projects. However if you've booked with us in the past, we do take on smaller projects after you've become a veteran client.We focus on providing brand identity/packaging and web design services. The branding process is intricate and we want to get you dressed from head to toe! So when you book your design launch, you will have the option to add whatever you want!
+ WHEN CAN I EXPECT MY FINAL FILES?
All final files will be delivered once payment is received for all web, print and packaging and brand identity projects. You will receive web files and print ready files in JPG, PNG, SVG, and PDF. If you would like to purchase native and raw files from The Idea Girl, please feel free to let us know when booking.
+ WHAT ARE NATIVE DESIGN FILES AND DO I NEED THEM?
Native files (AI,PSD, and INDD) is the original artwork created by The Idea Girl Design Studio which includes our purchase of fonts, licenses, labor, and ideation (by law all designers own their artwork/raw files by copyright). As the Client you are paying for a finished work product such as a logo, pitch deck/press kit, idenitity and/or website which you will own. Think of it as purchasing a prepared meal at a restaurant, but not paying for the ingredients and recipe. You won’t typically need native files if you don’t: have the proper software, have any training on using the software, or you don’t care to buy the fonts (licenses for fonts are not transferable and by law we cannot transfer or sell licensed fonts to you, so sowwy!). You are free to use your logos and identity wherever and whenever you want especially in matters of reproduction/manufacturing at no cost to you.
You should purchase native files if: you need to make ongoing text edits and you have an in-house designer who has the software and training to use the files, contracting with a design firm to create the initial design and have an in-house designer use that design and the files to create other materials, or if you are purchasing the design of a template that an in-house designer will flow content into. Once native files are transferred over, we are not liable to fix them, an additional fee will apply to revise files.
+ DO YOU OFFER TECH SUPPORT AFTER MY WEBSITE HAS BEEN LAUNCHED?
Yes! The Idea Girl will provide support for the deliverables up to 14 business days after the project ends for minimal adjustments and changes that add up to no more than one hours time. For full-on web maintenance over one hour, a fee of $200 per day will be requested at time of booking.